User Guides

View all help documentation for service available on the website as well as presentations and manuals uploaded.

Help Documentation

Track Shipment   (367KB)

This document explains how to track and trace shipments progress. Document covers multiple tracking, track by email and SMS tracking.

Schedules   (342KB)

The schedules service provides information of Emirates SkyCargo flights with connections. View this document to learn about Emirates SkyCargo flight schedules.

Availability   (247KB)

Use this service to get information on how to query for space availability on Emirates SkyCargo flights

Booking   (384KB)

This document explains the various sections of the booking page and explains how to submit a booking request through the website.

Complete the full air waybill using this service. Full air waybill details will be seamlessly recorded in SkyChain.

SkyPouch   (363KB)

SkyPouch provides the capability of uploading and managing all documents. The service also all allows sharing documents. Read this document for more information.

This document explains in detail how to book your warehouse pick-ups and drop-offs between JAFZA and DWC through various options available.